Our Performance-Improvement Approach

Performance Specialists analyse, facilitate and implement business-performance improvement. We specialise in performance-improvement projects in heavy-industry capital-intensive operations across the resources, construction and manufacturing sectors. 

Our clients are typically leaders who find themselves faced with a grand challenge, a need to improve performance, complex problems or seemingly impossible objectives. Performance Specialists help clients identify, quantify and capture financial returns many times their investment. 

Our project-delivery approach normally involves: 

• A current-state business assessment;
• Desired-state strategic facilitation;
• Performance-improvement program for substantial return on investment. 

To develop an accurate understanding of the current situation, Performance Specialists conduct an intensive process of interviews, observations, surveys, data analysis and process mapping:

• a best-practice business-process assessment;
• a people, culture and leadership-resistance review;
• a management-operating-system assessment. 

To establish clarity and alignment around the desired state, Performance Specialists typically facilitate a series of high-involvement strategic activities to determine your desired outcome and articulate the benefits and the proposed case for change:

• Engagement sessions raise awareness, seek input and determine level of desire around the case for change;
• Strategic workshops engage and align key personnel and key stakeholders;
• Business-case briefs establish the basis for communicating the case for change wherever required.

The outcome of this process, if the case for change is sound and approved, is an improvement-implementation program of actions and events that have been developed using a high-involvement collaborative process with the people who will "make it happen" (execute the strategy). 

Utilising our "co-create" philosophy with the right stakeholders, we develop a tailored approach that meets your organizational needs and fits your people and culture, with a structured plan to achieve the desired outcome and the required results. 

In the implementation phase, we become embedded into the organization and establish ourselves as trusted partners with client leaders in the change process. Using a collaborative non-directive coaching style, Performance Specialists work with senior-to-front-line leaders at their places of work, targeting the processes, tools, skills and behaviours needed to capture opportunities and improve bottom-line results.

Our decades of collective experience have convinced us that world-class performance is achieved by establishing:

1. an operating discipline between leadership and front-line operations;
2. exceptional leadership capability and genuinely functional teamwork at all levels;
3. powerful, fit-for-purpose, business-performance-improvement tools and methods to maximise involvement, optimise execution and deliver results.

Throughout the implementation project, we remain aligned with our client’s leadership, adjusting pace and approach as needed, and clearly communicating the accomplishments and path forward.